Privacy Policy
At Pawsome Transfer, operated by OHAS Services Ltd., we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This policy outlines how we collect, use, store, and protect any information you provide to us.
1. Information We Collect
We may collect the following information to provide our pet transfer services effectively:
- Full name
- Contact information, including email address and phone number
- Physical address (origin and destination)
- Details regarding the nature of your enquiry or booking
- Passport copies (if required for international transfers)
- Personal documentation such as utility bills, leases, or employment contracts (if applicable for pet relocation)
2. Why We Collect Your Data
We collect and process personal data based on the following purposes:
- To fulfill our contractual obligation to provide pet transfer services
- To arrange and confirm transport logistics (e.g., booking flights or other transport for your pet)
- To clear customs, border control, and other regulatory requirements for international transfers
- To communicate effectively with you throughout the pet relocation process
- To confirm eligibility for pet entry into a country, verify residency, or meet other legal requirements for the move
Failure to provide the necessary data may prevent us from offering you the required services.
3. How We Use Your Information
The data we collect is used solely for providing our services to you. This includes:
- Processing your enquiry and providing a quote for services
- Arranging and facilitating pet transport, including liaising with third-party pet agents, airlines, customs, and border control where necessary
- Ensuring the safe and smooth relocation of your pet
Your data may be shared with preferred partner agents, airlines, and government agencies as required to complete the pet transfer process. Any third parties we collaborate with comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
4. Security of Your Data
We are committed to ensuring the security of your personal information. Appropriate physical, electronic, and managerial measures are in place to safeguard and secure any data we collect. We only retain personal data for as long as it is necessary to fulfill the purposes outlined in this policy.
5. Sharing Your Data
We do not sell or share your personal data for marketing or advertising purposes. Your data may be shared with third parties only when it is required to perform the services we provide, such as:
- Government agencies for customs clearance
- Airlines or other transport providers
- Partner pet agents to coordinate the transfer process
When necessary, your data may be transferred to countries outside of the European Economic Area. We ensure that all partners handling your data comply with GDPR or equivalent regulations.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request that we amend or update any incorrect or incomplete data
- Request the permanent deletion of your data from our systems
- Withdraw your consent to the processing of your data at any time
If you would like to exercise any of these rights, please contact us at info@pawsometransfer.com. We will respond to your request promptly, typically within 30 days.
7. Cookies
Our website uses cookies to enhance user experience and analyze website performance. Cookies are small files placed on your device to help us understand how you interact with our site.
You can control cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect website functionality.
8. Changes to This Privacy Policy
We may update this policy from time to time by publishing a new version on our website. Please check back periodically to stay informed of any changes. This policy was last updated on [DATE].
9. Contact Us
If you have any questions or concerns about our privacy policy or the way your data is handled, please contact us at:
Pawsome Transfer
OHAS Services Ltd.
Email: info@pawsometransfer.com
